All complaints or suggestions to be made solely to Palet via email at [email protected].
THE DATA WE COLLECT AND THE WAY WE USE IT
In the course of rendering our services to you through our website, we understand that we may come across certain information/data that are very private and even classified to you, that you entered in or disclosed to gain access to certain areas of our site. This information/data will be handled by Palet in this manner:
Your information shall be kept by us not longer than we are required by law or relevant for the very purposes we collected it.
No personal details are required to visit our Site, and you remain anonymous and unidentified until you create an account and log on using your username and password.
Palet may seek a variety of information/data from you if you want to purchase products or services, cancel an order, make payments, make subscriptions, or use our contact form. The information/data we collect includes your names, gender, email address, delivery and shipping addresses, contact address, account number and account name, mobile/phone number, and payment card details.
THE DATA WE COLLECT
If you visit our site as a buyer/customer, you can use your stored details to log into your account on our site. Logging into your account gives you access to change and update your stored information, view the status of your orders, subscribe, or unsubscribe from some of our services. We will not be liable for any form of misuse of your personal information unless the fault is ours, therefore we advise you to treat those information/data stored in our system confidentially.
For Vendors, we may collect information like company registration, VAT/Tax information/documents, contact details, phone numbers and emails, social media handles, business address, and bank details.
USE OF YOUR DATA
To allow you to place orders for products and services on our website, some of your information/data will be required. We may use the information/data to process payment and delivery for your purchases and to inform you about the status of your delivery. Payments made on our site will be handled by Futterwave and Paystack.
Your stored data may also be used to send you relevant information on products and services, manage our site, detect fraud and site abuses.
LOG IN DATA
Logging into your account on our site allows you to view and update some of your details that are stored in our system. It allows you to view your orders (both old and new), manage your subscriptions, and change your contact and billing addresses including your bank details. We will not be liable for any form of misuse of your personal information unless the fault is ours, therefore we advise you to treat those information/data stored in our system confidentially and do not disclose them to a third party.
OUR INTEGRITY IN MANAGING YOUR DATA
Your personal information will not be shared, rented, or sold to any other company for marketing purposes without your consent. You understand that we reserve the right to send/share your information to any third party that presents a legally backed compliant for its disclosure.
OTHER POSSIBLE USES OF YOUR PERSONAL INFORMATION
We will from time to time send you promotional messages about our company, products, sales, newsletters, email updates, and any other thing relating to our affiliated companies or business partners. You can always opt-out of the reception of any of the above-mentioned information by clicking the “unsubscribe” link in any of the emails or SMS and follow the instruction to opt-out. You will no longer receive any of such information after you unsubscribed, should you continue to receive the same information please contact us on [email protected]. Note that unsubscribing from one medium does not automatically mean that you have unsubscribed from others.
We may share your details with our affiliates and registered vendors/sellers that operate on our Marketplace. We may also share your details with agents, subcontractors, delivery companies, payment gateway companies that help us collect payments from you, and other associates that help in data analysis, marketing, or customer service assistance. We may also share information with credit agencies for fraud protection, credit risk management, and detection. In the event of selling our entire business or part of it, we may transfer our database containing your personal information/data. Please be aware that our site may host third party adverts, links, or frames, and we are not in any way responsible for those third parties ’ privacy practices and contents.
VENDORS/SELLERS USE OF INFORMATION
As a vendor on Palet you agree not to misuse, share, or disclose customer’s information/data available to you without our consent and that of the customer to a third party. We will not be liable for any form of misuse of your personal information and that of the customers unless the fault is ours, therefore we advise you to treat those information/data at your disposal confidentially and do not disclose them to a third party.
Our site is well secure to prevent unauthorized and unlawful access to your information/data. We are protected from unintentional loss, damage, or destruction of your information/data in our system. Payments and transactions are done using encryption called Secured Socket Layer (SSL) coding. In as much as one can not guarantee 100% security, but the use of SSL makes it harder for hackers to decrypt your information/details. We recommend that you keep your bank card details very safe and secure and do not make any electronic transactions through unsafe electronic communication. We may sometimes require you to prove your identity before disclosing personal information to you. Protecting your password and username is your responsibility.